ServiceNow Architect

Location: UK Hybrid (Office, Client Sites & Home Working)

Salary: £90,000 – £110,000 basic + Benefits + Bonus (Depending on experience)

Security Clearance: Must be eligible for SC Clearance (Sole UK Nationals)

An established technology consulting organisation is seeking an experienced ServiceNow Architect to join its growing Digital Technology practice. This is an excellent opportunity for a senior ServiceNow professional to lead the design and architecture of enterprise-scale ServiceNow solutions, working with clients to deliver innovative platforms that transform business processes and enhance user experiences.

Working across a variety of complex digital transformation programmes, you will provide technical leadership, shape solution architecture and support successful project delivery from presales through to implementation.

Role Overview

As a ServiceNow Architect, you will take ownership of solution architecture and technical governance across multiple ServiceNow programmes. You will work closely with clients, delivery teams and stakeholders to define scalable platform solutions, establish architectural standards and ensure best practice is maintained throughout the project lifecycle.

This is a client-facing role requiring strong technical expertise, excellent communication skills and the ability to translate business requirements into robust ServiceNow solutions.

What You’ll Be Doing

• Lead the architecture and design of enterprise ServiceNow solutions across multiple projects.
• Define and maintain architectural standards, governance and best practice throughout the delivery lifecycle.
• Produce high-level and low-level solution designs for ServiceNow implementations.
• Provide technical leadership and design authority across ServiceNow programmes.
• Support pre-sales activities, bid responses and solution presentations to prospective clients.
• Collaborate with consultants, developers and stakeholders to ensure successful solution delivery.
• Design scalable integrations and custom applications across the ServiceNow platform.
• Introduce innovative ideas and emerging platform capabilities to support client transformation initiatives.
• Provide architectural guidance throughout implementation, ensuring quality, scalability and long-term platform sustainability.

Skills & Experience Required

The successful candidate will demonstrate experience in:

• ServiceNow solution architecture and enterprise platform design.
• Designing and implementing complex ServiceNow solutions across multiple modules.
• Developing custom applications and integrating ServiceNow with enterprise platforms.
• Producing and maintaining both High-Level Design (HLD) and Low-Level Design (LLD) documentation.
• Working across the wider ServiceNow platform within SaaS environments.
• Understanding ServiceNow architecture across both cloud and on-premise deployments.
• Providing technical leadership and architectural governance on complex projects.
• Excellent communication, stakeholder management and documentation skills.
• Strong attention to detail and the ability to work collaboratively within multidisciplinary delivery teams.

Desirable Experience

The following certifications or experience would be advantageous:

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Implementation Certifications.
• ITIL Foundation Certification.
• Experience supporting enterprise-scale digital transformation programmes.
• Involvement in technical bid support and pre-sales solution design.

Working Model

• Permanent opportunity.
• Hybrid working combining office, client site and home working.
• Flexibility to travel to customer locations as required.

Package

A competitive salary and benefits package is available, together with ongoing professional development, access to industry-leading technologies, pension, private healthcare and the opportunity to lead high-profile ServiceNow transformation programmes across a broad portfolio of enterprise clients.

Eligibility

Successful candidates must be eligible to obtain Security Check (SC) Clearance. Due to the nature of the work, this role is restricted to sole UK Nationals and applicants will typically need to have resided continuously in the UK for the previous five years in line with current security clearance requirements.

Apply with your CV for a confidential discussion.